Knowledge Bases That Deflect Tickets
Empower users to self-serve with semantic search, strong governance, and actionable analytics. Organize content, surface answers fast, and improve support quality. Fewer tickets, higher CSAT.
Trusted by 50+ startups and growing businesses
Why Knowledge Bases Underperform
Common blockers that keep self-service from reducing ticket volume
Users can't find answers due to weak search and information architecture.
Docs drift out of date without workflow, ownership, and review cadence.
Users expect semantic search and suggestions; basic keyword search falls short.
No clear view of search gaps, article performance, or deflection impact.
Best for
Support-heavy teams, product-led orgs, and B2B SaaS with growing ticket volume
A Complete Knowledge Base System
Eight features designed to maximize self‑service and deflection
Semantic Search
Intent-aware search with typo tolerance and suggestions.
Information Architecture (IA) & Taxonomy
Intuitive categories and tags for quick discovery.
Rich Authoring
Media, code blocks, embeds, and templates for speed.
Workflow & Reviews
Roles, approvals, and review cadence to prevent drift.
Localization
Multi-language with translation workflow support.
Access Control
Public, private, and role-based article visibility.
Analytics
Search gaps, article performance, and deflection.
Fast Delivery
Edge-hosted pages optimized for Core Web Vitals.
Industries We Accelerate
We help ambitious businesses in key industries launch faster, scale smarter, and stay ahead of the competition.
Proven Process
From discovery to launch with clear deliverables 6–8 weeks
Discovery & Audit
Align on outcomes and assess the current knowledge base and support data.
You'll Receive:
IA & Content Plan
Design taxonomy, templates, and a prioritized content backlog.
You'll Receive:
Build & Integrate
Implement UI, semantic search, authentication, and analytics.
You'll Receive:
Content & QA
Seed articles, configure localization, and run end-to-end QA for launch.
You'll Receive:
Discovery & Audit
Align on outcomes and assess the current knowledge base and support data.
Key Deliverables:
IA & Content Plan
Design taxonomy, templates, and a prioritized content backlog.
Key Deliverables:
Build & Integrate
Implement UI, semantic search, authentication, and analytics.
Key Deliverables:
Content & QA
Seed articles, configure localization, and run end-to-end QA for launch.
Key Deliverables:
Transparent & Predictable
Every step is clearly defined with fixed timelines and deliverables. No surprises, no scope creep—just results you can count on.
Enterprise Stack
Fast, secure, and measurable
Frontend
Next.js + Tailwind for speed and maintainability
Search & AI
Semantic search and ranking for accurate results
Security
Protected content and role-based access
Analytics
Measure usage, search gaps, and deflection
Lightning Fast
Sub-second response times with optimized AI inference
Enterprise Security
SOC 2 compliant with end-to-end encryption
Auto-Scaling
Handles 1 to 10,000+ concurrent conversations
Built for Support at Scale
Outcome-first implementations that reduce tickets and raise Customer Satisfaction (CSAT)
Designed to answer before a ticket is filed.
Frictionless authoring and workflows increase velocity.
Ownership, review cadence, and quality standards.
Analytics tied to KPIs: CSAT, time-to-resolution, deflection.
Case Studies of Transformation, Engineered
Discover our work to see how intent, expertise and excellence come together to deliver measurable impact & digital transformation.
Words from the People Who Count
The true measure of our work is not in metrics or milestones. It’s in the words of those who experienced its impact. Look what they say.
Frequently Asked Questions
Coverage, timelines, and outcomes
Ready to Deflect Tickets
Launch a user-friendly knowledge base that empowers customers and reduces costs.
Get Your Free Consultation
No spam. We'll contact you within 24 hours to schedule your free consultation.
What You'll Get:
Free Strategy Session
30-minute consultation to understand your needs
Live Demo
See our solutions in action with real examples
Custom Proposal
Detailed project plan and timeline for your business
